Here you should browse the /Var/Lib/Acronis/vmProtect/OnlineBackup/email folder and download the Cetrificate (.crt-file).ΔΆ. You will get a window with all the directories of the Appliance (Windows Commander-like interface).The protocol should be set to SCP and then click on log in.
The default login:password is root:root (the password may differ if you changed it via web console at Configure -> Agent Password). In the host machine field type your Acronis Backup for VMware Virtual Appliance IP (recorded on Step 2), the same as in the vSphere console.Launch the WinSCP utility on the machine where you installed it.In the console please type this command: /bin/sshd.
WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows.
If the Virtual Appliance is used then the following steps should help to get that information: Windows XP, Windows 2003: C:\Documents and Settings\All Users\Application Data\Acronis\vmProtect\OnlineBackup\.Windows Vista, Windows 7, Windows 8, Windows Server 2008, Windows Server 2012: C:\ProgramData\Acronis\vmProtect\OnlineBackup\.If Windows Agent is used then the certificate is stored on the Windows server: In addition to the debug logs and the screenshots the Acronis Online Backup certificate is required.Reproduce the problem and capture screenshots with all the steps performed and the error message received during the attempts to access the Acronis Online Storage.To capture these logs the steps described in Acronis vmProtect: Collecting Debug Logs for Virtual Appliance and Windows Agent article can be used. If the connection is OK and the Acronis Online Backup subscription is activated then the debug logs of failed operation are required.More information can be found on the Web Help on Acronis web-site. Check if there is the correct Acronis Online Backup subscription is activated.If Virtual Appliance is used then the commands should be executed from the commane line (log in to vSphere Client, open the console of Acronis Backup for VMware Virtual Appliance, press CTRL-SHIFT-ALT-SPACE-F1 and then ALT-F2 to switch to the command line interface) The connection should be checked from the server where the Acronis Backup for VMware Agent is installed or from the Virtual Appliance. The ports and addresses that are use can be found in the Acronis Backup to Cloud Access Ports and Hostnames article. First of all please check that the problem is not related to a connection issues to Acronis Online Storage servers.In order to investigate the problem accessing Acronis Online Storage the following steps should be performed: